Refund Policy

Full payment at checkout is required to confirm a reservation.

Cancellations within 24 hours of your service will receive a full refund. Cancellations less than 24 hours, no-shows, or same-day cancellations are non-refundable.

Pickup times, route changes, or stops may change due to traffic, weather, changes in road conditions or closures, safety issues, or operational needs. We will aim to notify passengers as soon as possible of any changes affecting their trips. Shuttle-Up Tours Inc. will not be responsible for any delays caused by weather, traffic, accidents, mechanical issues, or other events outside your control.

For Shuttle-Up Tours Inc., respect is a paramount principle. Riders must behave respectfully and follow the driver's instructions. Abusive, unsafe, illegal, or disruptive behavior will not be tolerated.

Smoking, illegal drugs and use of illegal drugs, unsafe or unlawful conduct are prohibited.

Small, personal bags such as handbags and backpacks are allowed. Light, personalized refreshments are also allowed. Please, no coolers are large bags!

Customers are responsible for their belongings, Shuttle-Up Tours Inc. is not responsible for any passenger belongings, and will not be liable for lost, stolen, or damaged personal property.

If at any time there is need for a vehicle substitution, for reasons such as breakdowns, maintenance, or operational reasons, Shuttle-Up Tours will aim to inform its passengers of such changes, at the earliest opportunity, if the substitute vehicle is of a different make or model. In every situation, Shuttle-Up Tours Inc. will aim to ensure that the substitute vehicle is of similar make and model.

Customers must disclose any special assistance needs, medical concerns, or mobility requirements before travel.